FAQ
Product Use & Safety
What is the KINETTIK Cup and how do I use it?
The KINETTIK Cup is an intelligent cupping therapy device designed to relieve muscle tension and improve circulation. Simply apply it to the target muscle group, select your preferred intensity, and let it work for 10–20 minutes. It's ideal for post-workout recovery, chronic tension, and general muscle care.
What is the KINETTIK Gun and what makes it different?
The KINETTIK Gun is a high-performance recovery tool that combines percussive therapy, scraping (IASTM), NMES (neuromuscular electrical stimulation), and heat therapy in one device. Use it on sore or tight muscles before or after exercise, or as part of your daily recovery routine.
Who are KINETTIK products designed for?
Our products are designed for athletes, fitness enthusiasts, and anyone dealing with muscle soreness, tension, or recovery needs. Whether you're a weekend warrior or a professional athlete, KINETTIK devices are built to support your body.
Is it safe to use KINETTIK devices every day?
Yes, most KINETTIK devices are safe for daily use. We recommend starting with shorter sessions and lower intensities if you're new to recovery therapy, and gradually increasing as your body adapts. If you have a medical condition, please consult your healthcare provider before use.
What is the KINETTIK Mat?
The KINETTIK Mat uses red and near-infrared light therapy to support total-body restoration. It's designed to reduce inflammation, improve circulation, and accelerate muscle recovery. Sessions typically last 10–20 minutes.
What are the KINETTIK Compression Boots?
The KINETTIK Boots use dynamic air compression to flush out lactic acid, reduce swelling, and speed up recovery — the same technology used by elite sports teams. They're available for purchase or as a 30-minute in-studio session.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping on orders over R999.99 within South Africa. Orders below this threshold may be subject to a shipping fee at checkout.
How long does it take to process my order?
Orders are typically processed within 1–3 business days. During peak periods (such as sales or holidays), processing may take up to 7 business days.
How long will delivery take?
Once dispatched, delivery within South Africa typically takes 1–3 business days. For international orders, delivery times vary by destination — standard and express options are available for Africa and worldwide via DHL Express.
Do you ship internationally?
Yes, we ship across Africa and worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
What happens if my package is lost or stolen?
Once your order has been handed over to the shipping carrier, KINETTIK is not responsible for lost or stolen packages. We recommend tracking your order using the tracking number provided and contacting the carrier directly if there's an issue.
Warranty
Do KINETTIK products come with a warranty?
Yes, all KINETTIK devices come with a 1-year warranty against manufacturing defects. If your product develops a fault due to a manufacturing issue within this period, please contact us and we'll make it right.
What does the warranty cover?
The warranty covers manufacturing defects and faults that arise under normal use. It does not cover damage caused by misuse, accidents, or unauthorised modifications.
How do I make a warranty claim?
To make a warranty claim, please contact us at info@kinettik.com with your order number, a description of the issue, and photos or a video of the defect. Our team will assess your claim and guide you through the next steps.
Returns & Refunds
Can I return a product if I'm not happy with it?
We encourage you to use your KINETTIK product for 14 days before deciding to return it — recovery devices often take time to show their full benefit. If after 14 days you're still not satisfied, please reach out to us to discuss your options.
Can I cancel my order?
Order cancellations must be requested within 12 hours of placing your order. After this window, your order may already be in processing or dispatch and we may not be able to cancel it.
How do I initiate a return?
To start a return, contact us at info@kinettik.com with your order number and reason for return. Our team will provide you with return instructions.
In-Studio Sessions
Do you offer in-person recovery sessions?
Yes! We offer guided in-studio sessions including a 30-minute Compression Boots Session (R199), a 25-minute Full-Body Red Light Therapy Session (R249.99), and the Ultimate Recovery Combo combining both (R399). Book your session through our website.
Still Have Questions?
We're here to help. Reach out to us at info@kinettik.com and our team will get back to you as soon as possible.
General Questions
What is KINETTIK?
KINETTIK is a performance-driven recovery brand, designed by athletes for athletes. Our recovery tools combine advanced technology like intelligent suction, red light therapy, NMES (Neuromuscular Electrical Stimulation), heat therapy, and scraping techniques to help you recover faster, prevent injuries, and optimize performance.
Who can use KINETTIK products?
Our products are designed for athletes of all levels, from professional competitors to fitness enthusiasts and anyone looking to enhance recovery and improve mobility.
Where is KINETTIK based?
We are based in South Africa and offer nationwide shipping as well as international delivery.
Product FAQs
What does the KINETTIK Cup do?
The KINETTIK Cup is a smart cupping therapy device that helps improve circulation, reduce muscle stiffness, and speed up recovery. It uses adjustable suction, red light therapy, and heat technology to provide deeper relief than traditional cupping.
How do I use the KINETTIK Cup?
- Clean the targeted area with a damp towel.
- Turn on the device by holding the power button for 2 seconds.
- Adjust the suction level (1-12) for your comfort.
- Activate heat & red light therapy (optional).
- Leave on for up to 20 minutes before using the release button to remove.
How long does it take to charge?
The KINETTIK Cup charges in 2-3 hours via USB-C and provides 90 minutes of continuous use.
Can I use it every day?
Yes! Daily use is safe, but avoid keeping the cup on one area for more than 5 minutes to prevent bruising.
Who should not use the KINETTIK Cup?
⚠ Not recommended for those with pacemakers, heart conditions, open wounds, or blood clotting disorders.
⚠ Avoid using near the heart, face, or over varicose veins.
What is the KINETTIK Gun?
The KINETTIK Gun is an advanced muscle recovery tool that uses precision scraping, NMES technology, and heat therapy to relieve stiffness, enhance circulation, and accelerate recovery.
How do I use the KINETTIK Gun?
- Apply KINETTIK Pure Magnesium Massage Oil (optional).
- Turn on the device by holding the power button for 2 seconds.
- Adjust intensity & heat levels (1-5) based on your needs.
- Glide the device over your muscles applying pressure in long strokes.
- Focus on tight areas for 10-20 seconds at a time.
Can I use it before workouts?
Yes! Use it before workouts to activate muscles and after workouts to aid recovery.
How long does the battery last?
The KINETTIK Gun charges in 2-3 hours via USB-C and lasts up to 90 minutes per charge.
Who should not use the KINETTIK Gun?
⚠ Do not use on open wounds, broken skin, or swollen areas.
⚠ Not recommended for pregnant individuals or those with pacemakers.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer FREE shipping within South Africa.
How long does shipping take?
South Africa: 1-3 business days
International: Varies based on location and customs
What if I entered the wrong address?
Please email hello@kinettik.com within 12 hours of ordering. Once the package is shipped, we cannot change the address or offer refunds.
Returns & Warranty
What is your return policy?
We offer a 14-day money-back guarantee if you are not satisfied. The item must be unused and in its original packaging.
How do I request a refund?
Email hello@kinettik.com with:
✅ Your order number
✅ Reason for return
✅ Photos (if applicable)
Refunds are processed within 5-10 business days after we receive the item.
Does KINETTIK products come with a warranty?
Yes! Both the KINETTIK Cup and KINETTIK Gun includes a 1-year warranty covering manufacturing defects.
What does the warranty cover?
✔ Manufacturing defects
✔ Battery or charging issues
The warranty does not cover:
❌ Accidental damage
❌ Wear and tear from normal use
How do I claim my warranty?
Email hello@kinettik.com with:
✅ Your order number
✅ Description of the issue
✅ Photos or videos of the problem