Shipping policy

At KINETTIK, we are proud to offer FREE shipping on all orders so you can focus on recovering smarter and performing better.

Order Processing Times

Please allow 1-3 business days for us to process and dispatch your order. An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your address. During peak times and holidays, our processing times may extend up to 7 business days. We appreciate your patience and will do our best to get your order to you as quickly as possible.

Estimated Shipping Times

The estimated delivery time refers to the transit time after your order has been dispatched. Delivery times vary based on location, but for orders within South Africa, the estimated delivery time is 1-3 business days. Please note that during peak periods or holidays, shipping carriers may experience delays that are beyond our control. If your order is being shipped internationally, unexpected customs processing times may also affect the overall delivery timeframe.

Order Changes & Accurate Shipping Details

It is the responsibility of the customer to ensure that all shipping details are correct at checkout. Incomplete or inaccurate shipping details may lead to delays or order cancellations. If our system detects an issue with your address, our support team will contact you within 3 business days of your order being placed. If we do not receive a response within this timeframe, we reserve the right to cancel your order. If you notice an error in your shipping details, please email us at hello@kinettik.com within 12 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee modifications once the order is processed.

Delayed Delivery

At KINETTIK, we strive to deliver your order as quickly as possible. However, certain factors beyond our control may cause delays, including courier delays due to weather, transportation disruptions, or customs processing, unforeseen issues with product availability or address verification, and delays related to payment processing. In such cases, we will communicate with you as soon as possible regarding any delays and work with the courier to ensure your package reaches you as soon as possible. However, KINETTIK is not responsible for delays caused by external factors beyond our control.

Lost or Stolen Packages

If your package is lost or stolen, please contact us at hello@kinettik.com, and we will assist you in the best way possible. However, once a package is handed over to the courier, KINETTIK is not responsible for lost or stolen shipments. To resolve the issue, we recommend reaching out to the courier directly to file a claim and providing any necessary details to assist with the investigation. In some cases, the courier may be able to recover and deliver your package. If your package is not located, we may offer a replacement, depending on the circumstances. Filing a police report may also be necessary for stolen packages.

Shipping Policy Changes

KINETTIK reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most recent version before making a purchase. By purchasing and continuing to use KINETTIK products, customers indicate their acceptance of this Shipping Policy, including any future modifications. We encourage our customers to review this policy periodically to stay informed of any changes. If you have any questions or concerns, feel free to contact us at hello@kinettik.com.